Now a days web hosting
is a global business, and to help your customer you need hosting support services which have to be available 24×7 i.e. during all time zones which would definitely get their problems fixed within time.
In a case, if you have an existing customer who is a owner of a web design company and is in a meeting with their potential client and giving him a online presentation/demo and is facing some technical problems which has to be fixed by the web host. This is an embarrassing situation for them – especially if your hosting company doesn’t have access to the support staff 24×7, this customer will have to wait for you to come online during your working hours and get their issue fixed.
Now, think if you have a 24×7 support team – this client will come on your website and contact you by the support channels you have i.e. live chat and help desk support. And, your technical support staff available on duty is notified about the issue by the support channels you have and gets the problem fixed within no time. This is what a customer expects from your company, and I bet they would spread the name of your company across the web or known ones, which would give you more business.
Whether you’re a web hosting reseller, VPS hardware node/container owner or a dedicated server owner – it’s mandatory to have a 24×7 support online presence to help your clients. Source
knowledge base web hosting website
webhostingmatters.com
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Wednesday, March 9, 2011
Sunday, March 6, 2011
Deferred mail when sending to Yahoo ?
Issue: Mail sent to Yahoo-based addresses, particularly from mailing lists or forms, results in a deferred mail report, as in this example:
SMTP error from remote mail server after initial connection: host b.mx.mail.yahoo.com [66.196.97.250]: 421 4.7.0 [TS02] Messages from (IPADDRESS) temporarily deferred due to user complaints - 4.16.56.1; see http://postmaster.yahoo.com/421-ts02.html
Despite the claims in the deferral message, there are no user complaints regarding either mail from the server or from the domain from which the mail is being sent. A review of the relevant newgroups, operator mailing lists, and spam filtering/blacklists show no complaints regarding mail from the server or from the client domain.
Solution: At this time, there is no solution. Deferred mail will return to the queue for periodic retry, as is the case with other mail that cannot be immediately delivered for any reason. Depending on which of Yahoo's mail servers receives the next connection, the mail may be delivered, or may be deferred once more. This is only controlled by Yahoo, and is not an issue we can address.
Further notes: We, like others, have been unable to receive any answer from Yahoo as to what conditions exist that cause them to defer mail in this manner. Deferrals have occurred on servers where mail activity is minimal at best, and where no automated mailings or forms exist, and on servers where there is high mail traffic, both in- and outbound. When contacted via their form, Yahoo often sends back (days later) a request for information that has already been provided to them, rendering the process useless and unnecessarily time-consuming. The following thread from an operator's group to which we subscribe is an excellent indication of the issues that many people are experiencing at this time with delivery to Yahoo-based mailboxes: http://www.merit.edu/mail.archives/nanog/msg07305.html
webhostingmatters.com
SMTP error from remote mail server after initial connection: host b.mx.mail.yahoo.com [66.196.97.250]: 421 4.7.0 [TS02] Messages from (IPADDRESS) temporarily deferred due to user complaints - 4.16.56.1; see http://postmaster.yahoo.com/421-ts02.html
Despite the claims in the deferral message, there are no user complaints regarding either mail from the server or from the domain from which the mail is being sent. A review of the relevant newgroups, operator mailing lists, and spam filtering/blacklists show no complaints regarding mail from the server or from the client domain.
Solution: At this time, there is no solution. Deferred mail will return to the queue for periodic retry, as is the case with other mail that cannot be immediately delivered for any reason. Depending on which of Yahoo's mail servers receives the next connection, the mail may be delivered, or may be deferred once more. This is only controlled by Yahoo, and is not an issue we can address.
Further notes: We, like others, have been unable to receive any answer from Yahoo as to what conditions exist that cause them to defer mail in this manner. Deferrals have occurred on servers where mail activity is minimal at best, and where no automated mailings or forms exist, and on servers where there is high mail traffic, both in- and outbound. When contacted via their form, Yahoo often sends back (days later) a request for information that has already been provided to them, rendering the process useless and unnecessarily time-consuming. The following thread from an operator's group to which we subscribe is an excellent indication of the issues that many people are experiencing at this time with delivery to Yahoo-based mailboxes: http://www.merit.edu/mail.archives/nanog/msg07305.html
webhostingmatters.com
Why Cannot send email: No valid recipient error?
Symptom: Client using Outlook reports that sending mail fails with an undeliverable notice. The error message in the undeliverable notice indicates a 503 (No valid recipient/recipient must precede data) error.
Cause: Outlook settings must be modified to authenticate when sending.
Resolution: Select Tools -> Email Accounts -> View or change existing email accounts -> Select the affected account -> Change. On the account properties screen, choose More Settings -> Outgoing server. Enable the option "My outgoing (SMTP) server requires authentication". Generally, if the client is checking mail and sending it from a created POP account, leaving the first option ("Use the same settings as my incoming mail server") is sufficient. If the user wishes to send mail under a different login, change to the "Log on using" option and input the appropriate username and password. Note that for all secondary email users, the login name is the full email address of the user. Source
webhostingmatters.com
Cause: Outlook settings must be modified to authenticate when sending.
Resolution: Select Tools -> Email Accounts -> View or change existing email accounts -> Select the affected account -> Change. On the account properties screen, choose More Settings -> Outgoing server. Enable the option "My outgoing (SMTP) server requires authentication". Generally, if the client is checking mail and sending it from a created POP account, leaving the first option ("Use the same settings as my incoming mail server") is sufficient. If the user wishes to send mail under a different login, change to the "Log on using" option and input the appropriate username and password. Note that for all secondary email users, the login name is the full email address of the user. Source
webhostingmatters.com
Tuesday, March 1, 2011
how Can my domain registration information be made private?
ICANN rules require the use of valid information for domain registrations. However, the Hosting Matters contact information can be used by any client who wishes to remain more anonymous than public WHOIS data will allow. To have the Hosting Matters data appear for domains registered on behalf of clients, please contact support via the web or via email to request the modification of the domain WHOIS data.
Parallels Plesk Panel Adds Open-Xchange
pen-Xchange announced today tighter integration with the latest industry-standard control panel Parallels Plesk Panel 10.1, enabling hosting customers and resellers to choose their favorite WebMail application.
Open-Xchange will be available as an option that can be selected in the e-mail setup screen of Parallels Plesk Panel — making it easy for hosting and SaaS providers to replace the Standard Plesk Webmail in existing shared hosting environments with the feature-rich AJAX interface of Open-Xchange and deliver true business-class e-mail features.
“With Open-Xchange’s new availability with Parallels Plesk Panel in addition to Parallels Automation, Partners of all sizes can now easily deliver business class e-mail and communication solutions,” said John Zanni, vice president of alliances at Parallels. “This new capability delivers on what we have heard service providers want: make it easy to get started and the ability to upsell advanced features.” Read More
Open-Xchange will be available as an option that can be selected in the e-mail setup screen of Parallels Plesk Panel — making it easy for hosting and SaaS providers to replace the Standard Plesk Webmail in existing shared hosting environments with the feature-rich AJAX interface of Open-Xchange and deliver true business-class e-mail features.
“With Open-Xchange’s new availability with Parallels Plesk Panel in addition to Parallels Automation, Partners of all sizes can now easily deliver business class e-mail and communication solutions,” said John Zanni, vice president of alliances at Parallels. “This new capability delivers on what we have heard service providers want: make it easy to get started and the ability to upsell advanced features.” Read More
How do I transfer my domain to Hosting Matters for management?
To transfer a domain to Hosting Matters for management, please begin by ensuring the domain is unlocked at the current registrar, and that the authorization code/EPP key has been retrieved from the current registrar. Domains that are locked will fail the transfer process even if approval is given to the notices sent out from the registrars to proceed. Domains that are already expired, domains that have been transferred to a new registrar or registered within the past 60 days, and domains that have been expired and renewed within the past 60 days cannot be immediately transferred. Expired domains must be renewed, and in all other cases, the transfer request cannot be submitted until the 60 day waiting period window has passed.
The transfer request itself can be submitted via the automated transfer request ordering system at https://secure.hostmatters.com/cart.php?a=add&domain=transfer to begin processing. During the process, the system will prompt for the authorization code and for the nameservers to be used for the domain. The nameservers should be those already in use by other domains attached to the account. If unsure about the nameservers to enter, please contact support for assistance.
At the end of the transfer request processing, the system will prompt for either new billing/contact information to be used for the order, or for a login to an existing profile. To tie the transferring domain to an existing client area profile, choose the login option, and enter the email address and password for the profile to add this new domain.
The cost of domain transfer for the most common extensions is $12, and will extend the registration period by one year past the current expiry of the domain. Subsequent renewals are processed at the standard fees for each domain extension. Please note that not all domain extensions can be transferred. If unsure whether a particular extension can be transferred in for management, please contact support to determine eligibility.
Source hostingmatters.com
The transfer request itself can be submitted via the automated transfer request ordering system at https://secure.hostmatters.com/cart.php?a=add&domain=transfer to begin processing. During the process, the system will prompt for the authorization code and for the nameservers to be used for the domain. The nameservers should be those already in use by other domains attached to the account. If unsure about the nameservers to enter, please contact support for assistance.
At the end of the transfer request processing, the system will prompt for either new billing/contact information to be used for the order, or for a login to an existing profile. To tie the transferring domain to an existing client area profile, choose the login option, and enter the email address and password for the profile to add this new domain.
The cost of domain transfer for the most common extensions is $12, and will extend the registration period by one year past the current expiry of the domain. Subsequent renewals are processed at the standard fees for each domain extension. Please note that not all domain extensions can be transferred. If unsure whether a particular extension can be transferred in for management, please contact support to determine eligibility.
Source hostingmatters.com
2010 Annual SEO & PPC Competition Awards – Winners Announced
topseos.com, an independent authority on search vendors has recently announced the winners of 2010 in SEO & PPC categories as part of their Annual SEO & PPC Competition Awards. The Annual SEO & PPC Competition is the first and only category-based internet award competition dedicated exclusively to online providers over 30 countries worldwide. Companies or agencies wishing to register for competition may do so before the extended deadline on 31st of March 2011.
Companies joining this competition will reap numerous benefits as companies are able to leverage against competitors, get their name in front of Fortune 500 CIOs, attract better quality customers and employees, be recognized as a leading firm and show off their achievements. This competition is geared to help represent the excellence, achievement, and passion towards satisfied clients and aid online companies to further leverage their unique position and breakthrough competitive clutter. Read More
Companies joining this competition will reap numerous benefits as companies are able to leverage against competitors, get their name in front of Fortune 500 CIOs, attract better quality customers and employees, be recognized as a leading firm and show off their achievements. This competition is geared to help represent the excellence, achievement, and passion towards satisfied clients and aid online companies to further leverage their unique position and breakthrough competitive clutter. Read More
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